Refunds & Returns
A) What is the replacement process for orders?
- Untwine Me's Replacement Guarantee depends on the product category. Products are eligible for replacement if they are Damaged or Defective.
- Here’s how you can raise a return request in a few simple steps:
- Write to us at firstname.lastname@example.org and our customer support team will initiate the return or replacement request.
- Replacement initiated
The replacement is initiated after the originally delivered item is picked up.
B) What is the Returns Policy period for my order?
At Untwine Me, we understand how much you value every purchase and we are committed to making your shopping experience with us as delightful as possible.
If you have received a product in a damaged or defective condition, you can get a replacement at no extra cost under our Replacement Guarantee. Raise a request within 24 hours from when the order was delivered in order to initiate the return.
Once you’ve raised a Replacement request, the item will be picked up and a replacement/exchange will be shipped to you.
In case a replacement cannot be issued, a refund will be provided.
C) When is the return of an item not possible?
We cannot accept returns of item(s) in the following cases:
- When an item is damaged because of use or when it is not in the same condition as you received it
- When any consumable item has been used or installed
- When anything is missing from the package you've received including price tags, labels, original packing, freebies & accessories
- When non-returnable items are involved such as personalised items etc.
- When items are tampered with or have missing serial numbers
D) When is the cancellation of an item not possible?
Orders if not shipped, can be cancelled by our customer support team. Write to us at email@example.com
E) What are the refund timelines if I return a product?
The refund timelines will depend on the payment modes as listed below after successful return of the product, if it qualifies for a refund:
Debit card - 7-9 Business days
Credit - 7-9 Business days
Netbanking - 3-7 business days
COD - IMPS, 1 Business days
EMI (Standard+No cost+Debit card) - 7- 9 Business days
Gift Card - 48 hours
UPI: 2 business days
UPI wallet - 2 business days
UPI Credit/Debit card - 7 business days
Note: Refunds will be credited to the payment source used at the time of placing an order. The mode of refund in case of payment through 'Cash on Delivery' will be IMPS.